Frequently Asked Questions
Membership & Account Information
  1. How does membership in the Disney Movie Club work?
  2. How do I join the Disney Movie Club?
  3. Is there any difference between joining online and joining through other means?
  4. What are the total costs of my introductory DVD offer?
  5. I am not a resident of the United States; can I join the Movie Club?
  6. How do I know when I've fulfilled my membership agreement?
  7. What is the VIP membership program?
Featured Movie Title Information
  1. What is the "Featured Title"?
  2. If I prefer not to receive Featured Title mailings, is there an alternative?
  3. Do only the Featured Titles count toward my membership agreement?
  4. How long do I have to respond to the Featured Title mailing?
  5. What happens if I do not respond to the Featured Title mailing?
Product Information
  1. What movies are available to Disney Movie Club members?
  2. Will I be able to order Disney new releases?
  3. Will I be able to order Disney movie titles that are in the vault?
  4. How can I get a copy of your catalog?
  5. Are Disney titles available in DVD or VHS?
  6. Are titles available for ordering in DVD or VHS once I become a member?
  7. Will the Featured Disney Title be a DVD or VHS?
Ordering & Order Status
  1. How do I check the status of my order?
  2. What movie purchases will count toward my membership agreement?
Methods of Payment
  1. Can I join without using a credit card?
  2. How does credit card billing work?
  3. Why do I get an error when I enter my credit card information?
Returns
  1. How do I return a product?
  2. When will I receive credit for my return?
Privacy Policy
  1. What is the Disney Movie Club's privacy policy?
Cancellation Policy
  1. How do I cancel my membership?
  2. Will I receive a confirmation number stating that my account has been cancelled?

If you have any additional questions, please call 1-800-362-4587 from 9 a.m. to 9 p.m., Eastern Time, Monday-Friday. To send us an e-mail, click the "Contact Us" button.

This page is designed to assist you as your explore the Disney Movie Club - just click on a topic to jump to the information that best matches your question.
Answers
How does membership in the Disney Movie Club work?

By accepting the introductory offer, you agree to the terms of membership specified within your enrollment agreement, including the purchase of a minimum number of titles at regular Club prices. Regular Club prices start at just $14.95 per VHS and $19.95 per DVD, plus any shipping and processing charges specified in your offer. Please allow 2-4 weeks for delivery of your introductory movies.

About every 4 weeks (up to 13 times a year) you will receive a mailing indicating the "Featured Title." Plus you may also receive up to 2 more seasonal Featured Title mailings a year. That's up to 15 buying opportunities a year! You can choose to receive the Featured Title, an alternate, or no movie at all. Each movie you purchase at regular Club prices counts as one unit toward fulfilling your membership agreement. If you do not inform us of your choice within 10 days or by the date specified on the card (either by returning the card, visiting the website, or by calling the 800 number on the card), the Featured Title will be automatically shipped to you.

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